P.A.T.H. Privacy Policy
Effective Date: February 28, 2024
Introduction
P.A.T.H. ("we", "us", or "our") is committed to the protection and privacy of personal information of our clients in Canada. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Scope
This policy applies to all personal information we collect, use, or disclose about our clients in Canada during the provision of our telehealth mental health services.
Consent
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree with these terms, please refrain from using our services.
Information Collection
We collect personal information directly from our clients, which may include but is not limited to:
- Identifiable details such as name, contact information.
- Health information for therapy purposes.
- Payment and billing information.
- Any other information voluntarily provided by you.
- Information about your interactions with our services for improving service quality and user experience.
- Purpose of Collection
The personal information collected will be used for:
- Providing personalized therapy services.
- Managing client relationships and accounts.
- Scheduling appointments and processing payments.
- Complying with legal and regulatory requirements.
- Enhancing service quality and user experience.
Disclosure of Information
We will not disclose personal information to third parties except:
- When required for providing the services requested by you.
- To third-party service providers who assist us in our operations, under strict confidentiality agreements.
- When required by Canadian law or court orders.
- For research purposes, in a de-identified format, ensuring that individual privacy is maintained.
Data Security
We implement robust security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction, in compliance with PIPEDA. This includes the use of secure communication channels, data encryption, and regular security audits.
Access and Correction
Clients have the right to access, correct, and delete their personal information held by us. Requests for access, correction, or deletion must be made in writing.
Retention of Information
Personal information will be retained only as long as necessary for the fulfillment of the purposes for which it was collected, as required by law, and for a reasonable time thereafter for legitimate business purposes.
Changes to the Policy
We reserve the right to modify this privacy policy at any time. Any changes will be posted on our website with an updated revision date.
Contact Us
For any inquiries or concerns regarding this privacy policy or the handling of personal information, please contact us at [Insert Contact Information].
Compliance
This policy is in compliance with PIPEDA and other relevant Canadian privacy laws, and where applicable, aligns with global privacy standards to ensure comprehensive data protection.
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